Terms of service

Welcome to ROMY FAYE. These Terms of Service govern your access to and use of our website, online store, and related services. By visiting our website or making a purchase, you agree to these terms. Please read them carefully before using our services.

1. General Information

This website is operated by ROMY FAYE. Throughout the site, the terms “we,” “us,” and “our” refer to ROMY FAYE.

We reserve the right to update, modify, or replace any part of these Terms of Service at any time by posting changes on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your state or province of residence, or that you have permission from a parent or legal guardian to use this website where required by law.

You agree to use our website and services only for lawful purposes and in accordance with these terms.

3. Product Information

At ROMY FAYE, we make reasonable efforts to display our products as accurately as possible, including descriptions, colors, images, and sizing information.

However, actual colors may vary depending on your device's screen settings, and minor variations in appearance may occur. Please review the product descriptions, size guides, and other available information carefully before placing an order.

We reserve the right to correct product description errors, update information, or discontinue products at any time without prior notice, subject to applicable law.

4. Pricing & Payment

All prices are displayed in the currency indicated on our website and are subject to change without prior notice.

We reserve the right to modify prices, promotions, discounts, and shipping fees at any time. The price charged for your order will generally be the price displayed at checkout when your purchase is completed.

You agree to provide current, complete, and accurate billing and payment information for all purchases. Orders are subject to successful payment authorization.

Any applicable taxes, shipping charges, or other fees will be displayed at checkout where applicable.

5. Order Acceptance

After placing an order, you may receive an order confirmation email. This email confirms that we have received your order but does not necessarily mean that the order has been accepted or shipped.

We reserve the right to refuse, cancel, or limit an order where permitted by law, including in cases of suspected fraud, unauthorized transactions, pricing or listing errors, product unavailability, or other legitimate reasons.

If we cancel an order after payment has been received, we will arrange an appropriate refund to the original payment method.

Please ensure that your shipping address and contact details are accurate when placing an order. We cannot guarantee changes once an order has entered processing or fulfillment.

6. Shipping

Orders are processed and shipped according to the information outlined in our Shipping Policy.

Delivery estimates are provided for guidance only and are not guaranteed unless expressly stated otherwise. Delays may occur due to carrier disruptions, severe weather, holidays, customs procedures, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information. Please contact us promptly if you notice an error in your order details.

For more information, please review our Shipping Policy.

7. Returns & Refunds

Our Return & Refund Policy explains the eligibility requirements, return procedures, refund processing, and applicable conditions.

Please contact our customer support team before sending any item back. Returns must follow the instructions provided by our team.

For full details, please review our Return & Refund Policy. Nothing in these terms limits any consumer rights that cannot legally be excluded under applicable law.

8. Intellectual Property Rights

All content on the ROMY FAYE website, including text, product images, graphics, logos, designs, layout, and other materials, is owned by or licensed to ROMY FAYE and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or commercially use our website content without prior written permission, except as permitted by law.

9. Prohibited Activities

When using our website, you agree not to:

  • Violate any applicable local, state, federal, or international laws or regulations.

  • Use our website for fraudulent, deceptive, or unauthorized purposes.

  • Interfere with the security, operation, or functionality of our website.

  • Attempt to gain unauthorized access to our systems, accounts, or data.

  • Upload or transmit malicious code, viruses, or harmful material.

  • Copy, scrape, or exploit website content for commercial purposes without authorization.

  • Provide false information or misuse promotions, discounts, or payment methods.

We reserve the right to restrict or terminate access to our website when necessary to address violations of these terms, subject to applicable law.

10. Third-Party Links

Our website may contain links to third-party websites or services for your convenience.

We do not control and are not responsible for the content, policies, security, or practices of third-party websites. Visiting external websites is at your own discretion, and we encourage you to review their terms and privacy policies before using their services.

11. Disclaimer

Our website and services are provided on an “as available” and “as permitted by law” basis.

We make reasonable efforts to keep our website information accurate and our services available. However, we do not guarantee that the website will always operate without interruptions, errors, or technical issues.

Nothing in this section excludes warranties or consumer rights that cannot legally be excluded or limited under applicable law.

12. Limitation of Liability

To the fullest extent permitted by applicable law, ROMY FAYE will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products where such liability may lawfully be excluded.

Our liability for any claim relating to a purchase or use of our services will be limited to the extent permitted by applicable law.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including any mandatory consumer protection rights.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless ROMY FAYE, its affiliates, and its service providers from claims, liabilities, losses, and reasonable expenses arising from your unlawful use of the website or your violation of these terms or the rights of another party.

This provision does not apply where such indemnification is prohibited by law.

14. Governing Law

These Terms of Service and any disputes relating to your use of our website will be governed by the applicable laws of the State of Iowa, United States, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.

Any dispute will be handled by a court of competent jurisdiction, subject to applicable law.

15. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our business practices, website features, legal requirements, or other operational needs.

The updated version will be posted on this page with a revised effective date where appropriate. We encourage you to review this page periodically.

Your continued use of our website after updated terms are posted constitutes acceptance of the revised terms to the extent permitted by law.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Brand: ROMY FAYE

  • Email: shop@lilafaye.com

  • Business Address: 516 W 61st St, Davenport, IA 52806, United States

  • Customer Support Hours: Monday–Friday, excluding public holidays

  • Response Time: We aim to respond within 24–48 business hours.

Thank you for choosing ROMY FAYE. We appreciate your trust and look forward to helping you discover styles that make every moment feel special.

ROMY FAYE — Your Style, Your Story.