Refund policy

At ROMY FAYE, your satisfaction matters to us. We want you to feel confident shopping with us and enjoy pieces that make you feel your best. If something isn't quite right with your order, please review our return and refund policy below.


1. Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return, items must meet the following conditions:

  • Be unworn, unused, and unwashed.

  • Be in their original condition with all original tags attached.

  • Have no stains, makeup marks, perfume, odors, pet hair, or other signs of wear.

  • Include the original packaging where possible.

Items that do not meet these requirements may not be eligible for a return.

2. Non-Returnable Items

For hygiene and other reasons, the following items are generally not eligible for return:

  • Final Sale items.

  • Gift cards.

  • Bodysuits.

  • Underwear and lingerie.

  • Swimwear with its hygiene liner removed or damaged.

  • Earrings.

  • Personalized or custom-made items.

  • Beauty accessories.

  • Items damaged due to misuse, improper care, or normal wear.

If an item is legally required to be eligible for return, applicable law will take precedence.

3. How to Request a Return

Please contact our customer support team before sending any items back.

Email: shop@lilafaye.com

Please include the following information in your email:

  • Order number.

  • Name and email address used to place the order.

  • Item or items you wish to return.

  • Reason for the return.

  • Photos of the item, if the product is damaged, defective, or incorrect.

Our team will review your request and provide instructions for the next steps. Please do not send items back before receiving return instructions.

4. Return Shipping

Unless an item is defective, damaged, incorrect, or otherwise covered by applicable law, customers are responsible for return shipping costs.

Original shipping fees are generally non-refundable unless required by law or the return is due to an error on our part.

We recommend using a trackable shipping service and keeping your return tracking information until the return has been completed.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Email shop@lilafaye.com with your order number, a description of the issue, and clear photos of the item and packaging where applicable.

We will review the information and work with you to determine an appropriate resolution.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to be processed after approval. The time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.

If your return does not meet the eligibility requirements, we will contact you regarding the outcome.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests submitted within 12 hours of placing the order may be accommodated if the order has not entered processing or fulfillment. Once an order has been processed or shipped, cancellation may no longer be possible.

If your order has already shipped, please refer to the return process above.

8. Refused or Undeliverable Shipments

If a package is refused or returned to us because of an incorrect address, an unsuccessful delivery, or failure to collect the package, any refund or reshipment will be reviewed on a case-by-case basis.

Original shipping fees and any additional shipping costs may not be refundable, except where required by applicable law or where the issue resulted from our error.

9. Important Notice

Please contact ROMY FAYE before returning any product. Returns sent without prior authorization or to an address that has not been approved may experience delays or may not be processed.

The business address listed in our store's contact information is for correspondence only and is not an authorized return warehouse.

We reserve the right to decline returns that do not meet the eligibility requirements, subject to applicable consumer protection laws.

10. Contact Us

If you have questions about returns, refunds, or an existing order, please reach out to our customer support team.

  • Brand: ROMY FAYE

  • Business Address: 516 W 61st St, Davenport, IA 52806, United States

  • Customer Support Hours: Monday–Friday, excluding public holidays

  • Response Time: We aim to respond within 24–48 business hours.

Thank you for shopping with ROMY FAYE. We appreciate your trust and will do our best to make your shopping experience as smooth and enjoyable as possible.

ROMY FAYE — Your Style, Your Story.