Shipping policy

At ROMY FAYE, we want your shopping experience to be smooth and enjoyable from checkout to delivery. Please review our shipping policy below for details about order processing, shipping methods, tracking, and delivery.

1. Order Processing

All orders are processed within 1–3 business days, Monday through Friday, excluding weekends and public holidays.

During peak seasons, promotional events, or periods of high order volume, processing may take a little longer. We appreciate your patience while we prepare your order.

2. Shipping Methods & Rates

We currently ship within the United States. Available shipping methods and fees are listed below.

Shipping fees are calculated based on your order total and the shipping method selected at checkout. Available options and applicable charges will be displayed before you complete your purchase.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking information.

Please allow 24–48 hours for tracking information to become available or update after shipment.

You can track your package through 17TRACK or the carrier's official tracking website.

4. Shipping Information

Please ensure that your shipping address, contact information, and ZIP code are accurate when placing your order.

• Address Changes: We cannot guarantee address changes or order modifications once processing has begun. If you need to make a change, contact us as soon as possible.

• Multiple Shipments: Items in the same order may be shipped separately depending on availability and fulfillment arrangements.

• Shipping Carriers: The carrier is selected based on the destination, shipping method, and delivery arrangements.

• Shipping Coverage: We currently ship within the United States but do not ship to APO, FPO, or DPO military addresses.

5. Shipping Delays

Although we work hard to ship orders promptly, delivery may occasionally be delayed due to circumstances beyond our control, including severe weather, carrier disruptions, public holidays, high order volumes, incorrect address information, or other transportation issues.

We appreciate your understanding if your package takes longer than expected to arrive.

6. Lost or Damaged Packages

If your package appears to be lost, arrives damaged, or contains an incorrect item, please contact our customer support team at shop@lilafaye.com.

Please include your order number and, when applicable, photos of the package, shipping label, and affected item so we can review the issue and assist you.

7. Customs & Import Charges

For shipments where customs duties, taxes, or other import charges apply, these fees may be the responsibility of the customer unless otherwise required by applicable law. Any applicable charges are determined by the relevant authorities.

8. Business Address Notice

The address listed below is for business correspondence only. It is not a return warehouse or an authorized return address. Please contact our customer support team before sending any return or exchange. Unauthorized returns sent to this address may not be processed.

9. Contact Us

If you have questions about shipping, order processing, or tracking, please contact us:

• Brand: ROMY FAYE

• Email: shop@lilafaye.com

• Business Address: 516 W 61st St, Davenport, IA 52806, United States

• Customer Support: Monday–Friday, excluding public holidays

• Response Time: We aim to respond within 24–48 business hours.

Thank you for choosing ROMY FAYE. We appreciate your trust and look forward to making every order a delightful part of your style journey.

ROMY FAYE — Your Style, Your Story.