Contact information

We’re here to help! At ROMY FAYE, we want every part of your shopping experience to feel easy, welcoming, and enjoyable. Whether you have a question about a product, need help with an order, or would like assistance with shipping or returns, our customer support team is happy to assist.


💌 Get in Touch

Have a question or need assistance? Reach out to us by email, and our team will get back to you as soon as possible.

🛍️ Customer Support

We can help you with:

  • Product details, sizing, and fit recommendations

  • Order status and tracking information

  • Shipping questions and delivery concerns

  • Return and refund requests

  • Damaged, defective, or incorrect items

  • General questions about shopping with ROMY FAYE

📍 Business Information

ROMY FAYE

516 W 61st St Davenport, IA 52806 United States

Please note: This address is for business correspondence only and is not an authorized return warehouse. Contact our customer support team before sending any returns.

🕒 Customer Service Hours

Monday–Friday, excluding public holidays.

We aim to respond to all inquiries within 24–48 business hours. Response times may vary during weekends, holidays, or periods of high inquiry volume.

✉️ Before Contacting Us

To help us assist you more efficiently, please include your order number, the email address used at checkout, and a brief description of your question. If you’re reporting a damaged or incorrect item, please include clear photos when possible.

Thank you for choosing ROMY FAYE. Your experience matters to us, and we’re always glad to help you find the answers you need.

ROMY FAYE — Your Style, Your Story.